Refund Policy

Last updated: 10 July 2026

This Refund Policy applies to CxPlan subscriptions sold by Total Package Services Ltd through our Merchant of Record, Paddle.com Market Ltd ("Paddle").

14-day money-back guarantee You may request a full refund within 14 days of your original payment if you are not satisfied with the service. Refunds are processed by Paddle and returned to your original payment method.

How to request a refund Refunds are handled by Paddle as our Merchant of Record. To request a refund:

1. Visit [paddle.net](https://paddle.net) and look up your order using the email address you used at checkout, or
2. Contact us via the Contact page with your account email and a brief reason, and we will help you raise the request with Paddle.

We aim to respond to refund enquiries within 5 working days.

Subscription cancellations You can cancel your subscription at any time before your renewal date from your account billing area or via paddle.net. You will retain access until the end of the period you have paid for. We do not automatically refund unused time after a renewal has already been taken, but you can still request a refund within 14 days of that renewal charge under the money-back guarantee above.

Paddle's Refund Policy This policy sits alongside Paddle's Refund Policy, which also applies to your purchase.

Statutory rights This policy does not affect your statutory rights as a consumer under UK law or the mandatory consumer protection laws of your country of residence.